Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. All holiday, discounted items (sale and clearance), and items marked as final sale are ineligible for returns and/or refunds. All returns are subject to a $5 return shipping fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn/unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To initiate a return, click on the Start a Return button at the bottom of The Letter H homepage.

If your return is accepted, we will provide you with a return shipping label and instructions. You are responsible for return packaging. Items sent back to us without first requesting a return will not be accepted. 

Return questions can be asked via the contact us form on the website.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale/clearance, final sale items, holiday specific items, or gift cards.

Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
Refunds are issued in the form of store credit. Once we’ve received and inspected your return, we will let you know if the refund has been approved. If approved, you will be automatically refunded in the form of store credit within 7 business days. This refund will be minus the $5 return shipping fee.